ISO/IEC 20000 Lead Implementer
Implement a Service Management System that makes your IT services reliable, measurable and continually improving.
This is the credential that makes you the person your organization can’t get certified without.
Who this course is for
- IT service managers and leads
- Operations and delivery professionals
- Consultants advising on ITSM
- Anyone accountable for service quality
What you'll learn
- Interpret the requirements of ISO/IEC 20000
- Plan and implement a Service Management System
- Design service processes and SLAs
- Prepare your organization for certification
Certification
On completing the training and passing the PECB exam, you earn the PECB Certified ISO/IEC 20000 Lead Implementer credential — an internationally recognized qualification you can put to work immediately. Exams are delivered online through PECB's secure platform with remote proctoring.
Frequently asked questions
Is this course accredited?
Yes — it is delivered under PECB accreditation. On completion and passing the exam you earn the PECB Certified ISO/IEC 20000 Lead Implementer credential, recognized internationally.
How is it delivered?
Online and self-paced. You get official PECB-accredited materials and trainer support, and sit the exam online with remote proctoring when you're ready.
Do I need prior experience?
It depends on the level. Foundation courses need no prerequisites; Lead Implementer and Lead Auditor courses are best suited to those with some relevant background. Ask us if you're unsure.
Ready to earn your ISO/IEC 20000 credential?
Enroll today and start the same day — or ask us anything about your certification path first.